Collect, Protect, Respect

Privacy Policy for Muscle Torque

1. Introduction

Muscle Torque ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).  

2. Collection of Personal Information

We may collect personal information from you in various ways, including:

• When you book an appointment.
• When you complete a client intake form.
• When you contact us via phone, email, or our website.
• When you subscribe to our newsletter or other marketing communications.
• When you provide feedback or testimonials.

The personal information we may collect includes:

• Your name, contact details (address, phone number, email address).
• Date of birth.
• Health information (medical history, current conditions, treatment details).
• Payment information.
• Information about your use of our website.

3. Use of Personal Information

We use your personal information for the following purposes:

• To provide you with our myotherapy, remedial massage, and related services.
• To manage appointments and bookings.
• To communicate with you about your treatments and related matters.
• To process payments.
• To send you marketing communications (with your consent).
• To improve our services and website.
• To comply with legal obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our staff and contractors who need the information to provide services.
• Healthcare professionals (with your consent).
• Payment processors.
• Our marketing service providers (with your consent).
• As required by law.

We will not disclose your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:

• Secure storage of electronic and physical records.
• Restricting access to personal information to authorized personnel.
• Using secure payment processing systems.
• Regularly reviewing and updating our security measures.

6. Access to and Correction of Personal Information

You have the right to access and correct your personal information. To do so, please contact us using the details below.

7. Website and Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files that are stored on your computer. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

8. Marketing Communications

We may send you marketing communications about our services. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the communication or by contacting us.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Muscle Torque 
0400 997 077 
info@muscletorque.com.au

11. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us. We will investigate your complaint and respond to you as soon as possible. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Website: www.oaic.gov.au

Effective Date: 1st July 2025